Military Warriors Support Foundation | Combat-Wounded Veterans, Gold Star Families

Privacy Policies (Effective as of May 16, 2022)

This document describes Military Warriors Support Foundation’s (“MWSF”) use of information regarding the Heroes, Gold Star spouses, and the families we serve, financial supporters of our mission, supporters under the age of 18, and general visitors to our website.

 

General User Privacy Policy

This privacy policy applies to general users of the MWSF website and describes how MWSF protects information you provide when you use this website.

Although elements of this policy may apply to the combat-wounded veterans we serve, their caregivers, Gold Stars and our donors who visit our website, we do collect additional data from these groups of people. Please see those specific privacy policies below.

MWSF is committed to ensuring that your privacy is protected. It is our goal that you fully understand how we collect information, how we use that information, and the steps we’ve taken to protect that information. We will update this policy from time to time, so make sure to check this page periodically.

If you have any questions about this policy, please email us at info@militarywarriors.org

 

What type of information does MWSF collect?

There are two basic types of information that MWSF might collect: personal and non-personal information.

As you browse the MWSF website, you may opt to provide MWSF with personal information such as your name, address, phone number, or email address.

MWSF may also collect non-personal information from you such as an internet protocol address (typically referred to as an “IP address” and defined below) and browsing variables (like your web browser, referral links, or how much time you spent at our website). Although this information may be used to identify you, MWSF typically uses this information to improve your experience and the experience of other visitors to our website. MWSF may use cookies to collect this type of information.

 

What’s a cookie? A cookie is a small data file that individual websites store on your computer’s hard drive – if your web browser permits. The website can later retrieve that cookie to let us know you’ve been to our site before, among other things. Cookies typically make your use of the site easier, make the site run more smoothly, and help us to maintain a secure site. Many websites use cookies. You are free to decline our cookies if your browser permits, but some parts of our site may not work properly if you do that.

What’s an IP address? An IP address is a unique number, assigned to each and every computer and other device on the Internet. Your computer, your phone, your e-reader, and other electronic devices, are all assigned IP addresses.

When does MWSF collect this information?
We collect non-personal information from you as you use any of the pages on our website. We collect personal information from you only when you specifically provide it to us.

How does MWSF use the information we collect?

MWSF uses information from different site visitors in different ways. We use information provided to us through the donation process in accordance with the Donor Privacy Policy; we use information provided to us by those we serve in accordance with the Hero and Gold Star Privacy Policy. Both policies may be found below.

We use personal information provided by general users of our website who are not heroes or caregivers or Gold Star spouses and are not engaging in the donation process. We might, for example, ask for your information if you contact a local MWSF representative or if you upload a personal video message to our Heroes.

We may also use your personal and non-personal information in the following ways:

We also reserve the right to use non-personal information, such as an IP address, to identify a user when we believe it is necessary to protect the compelling interests of our websites, the heroes, and Gold Stars we serve, their caregivers, our donors, our employees, or others, or to comply with laws, court orders, or law enforcement requests.

 

Does MWSF share my information?

MWSF may share your personal and non-personal information as discussed herein. We do not sell or rent the personal information of our general website users for profit. Additionally, we do not share mobile phone numbers unless you specifically authorize us to do so (or unless we are required to do so by applicable law or regulation).

 

Does MWSF track my online activity while I’m not on the MWSF site?

Cookies and other technology may be used to track non-personal information about your web-browsing habits. For example, if a significant portion of our visitors all browse to the same website immediately after visiting us, we may use this information to improve your experience at our site.

MWSF respects web browser “do not track” signals and other mechanisms that provide you the ability to opt out of having your personal information or online activities collected. But remember, unless you have selected the “do not track” function in your web browser, third parties (not just MWSF) may collect personal information about your online activities over time and across different websites.

 

How does MWSF secure my personal information?

MWSF is committed to ensuring that your personal information is secure. Your trust in us is important, so we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored at secure facilities; our websites use SSL (a tool used to verify the legitimacy of a website); and our employees are provided training on how to treat your data securely.

 

Will MWSF contact me?

If you provide us with your contact information, we may provide you with information about how you can help our nation’s combat-wounded veterans, Gold Star spouses and their families. However, if you would not like to receive these messages, you can opt out of having your personal information used for certain purposes when we ask for your contact information.

 

How do I request my personal information be deleted from MWSF?

You can request personal information be deleted from MWSF by emailing your request to info@militarywarriors.org.

 

How do I opt out of receiving messages from MWSF?

You can stop receiving messages by following the instructions included in the message or by emailing your request to info@militarywarriors.org.

 

Links to other websites and third party services

Sometimes we’ll provide you with a link to another website or service. We typically do this in order to provide you additional information about one of our sponsors to others who support the mission of MWSF.

 

MWSF may also include other electronic services on our website. These services are typically provided by third parties, and may require you to agree to that service provider’s own privacy statement and terms of use. This policy – the one you’re reading right now – does not cover third party services or how those third parties may use the information you provide them. We encourage you to review those privacy policies and terms of use.

 

How do I update my information?

Please email your request to info@militarywarriors.org.

 

Do you collect information about minors?

Yes; in limited circumstances MWSF collects information from general users under the age of 18.

 

What if I have questions about this policy?

Please email us at info@militarywarriors.org with any questions about this policy. You can also mail us a letter at Military Warriors Support Foundation, Attention: Legal, 211 N. Loop 1604 E, Suite 250, San Antonio, Texas 78232.

 

Hero and Gold Star Privacy Policy

This Hero and Gold Star Privacy Policy applies to heroes and Gold Stars who apply with MWSF to receive the benefits of Military Warriors Support Foundation’s programs and services. If you register for our programs and services, rest assured that we use industry-standard safeguards to protect your data, including firewalls, physical safeguards, and encryption.

This policy describes how Military Warriors Support Foundation protects information which Heroes and Gold Stars provide in conjunction with their registration with MWSF, and applies regardless of whether the registration occurred online, over the phone, or in person.  Throughout this privacy policy, or the “policy,” Heroes and Gold Stars who register for MWSF’s programs and services may be referred to as “Heroes,” “Gold Stars,” or simply, “you.”

This policy may supplement the General User Privacy Policy (above), which covers all users of the MWSF website. Although this policy is intended to compliment that General User Privacy Policy, this policy applies specifically to information you provide us in conjunction with your registration or your status as a Hero or Gold Star. This policy also supplements the Donor Privacy Policy (below), which applies to any information you provide in conjunction a donation to MWSF. For example: if you navigate to a donation page on our website and make a contribution to MWSF, the information you provide during your donation will be stored in accordance with the Donor Privacy Policy. If you navigate to the registration page and register as a Hero or Gold Star, that data will be used in accordance with this policy. If you provide us additional information relating to your participation in our programs and services, that information will also be governed by this policy.

It is our goal that you fully understand how we collect information, how we use that information, and the steps we’ve taken to protect that information. We will update this policy from time to time, so make sure to check this page periodically. If you have any questions about this policy, please email us at info@militarywarriors.org.

 

What type of information does MWSF collect?

MWSF collects different information depending on whether you’re a Hero, Gold Star or family member.

Hero: As a Hero, we will ask you for your service information, such as your branch, rank, and service dates. We will also ask for your contact information, such as name, email address, telephone number, and mailing address.

We will also ask other identifying information, such as date of birth, gender, and type and location of your injury. Lastly, we’ll ask you for eligibility documentation. This will include a DD214 Member-4 copy, VA ratings decision, enlisted record brief or officer record brief, medical evaluation board or physical evaluation board, line of duty documentation, or Purple Heart certificate and orders.

Once you are registered as a Hero, depending on your level of involvement with our services, we may ask you for additional information. This may include questions about your individual hobbies and interests, benefits claim details, basic and detailed financial information, basic physical and mental fitness details, and other information that may be relevant to the particular program or service you are interested in.

Gold Star: When you register as a Gold Star spouse, you will be asked to prove your relationship status with your hero. We’ll ask for information about the Hero you were married to, including their name, service details such as branch, rank, and service dates.

We will also ask you for your contact information, such as name, email address, telephone number, and mailing address, as well as other identifying information like date of birth and gender.

Lastly, we will ask you for eligibility documentation of the deceased Hero. This may include a DD2064 Certificate of Death, DD1300 Report of Casualty, any line of duty documentation, and Purple Heart certificate and orders.

Once you are registered as a Gold Star spouse, depending on your level of involvement with our services, we may ask you for additional information. This may include questions about your individual hobbies and interests, benefits claim details, basic and detailed financial information, basic physical and mental fitness details, and other information that may be relevant to the particular program or service you are interested in.

Whether you attempt to register as a Hero or Gold Star spouse, in certain circumstances MWSF may gather information about you from publicly available resources like public records and social media.

 

When does MWSF collect this information?

We collect your contact information and service details when you apply for MWSF’s programs and services. This can be done online through our website. We may collect the additional information mentioned above through conversations with you. Though you are not required to provide this information, your ability to participate in a particular program or service may be impacted if we don’t have relevant information.

We may also be provided information about you from other groups who refer you to us to take advantage of our programs and services. They will typically notify you and seek your consent before providing us with such information. No matter how we receive your information, rest assured we will use it in accordance with this policy.

 

How does MWSF use the information we collect?

Generally, MWSF uses this information to tailor our programs and services to fit your needs. We will use your eligibility documentation to ensure whether you are eligible to receive MWSF’s program services.

We will use your contact information and other information that we collect for the following reasons:

 

How does MWSF share my information?

MWSF shares your personal and non-personal information only as discussed above. We will not share your information with a third party that does not provide services (or help us provide services) to our Heroes, Gold Star spouses and their families, nor for purposes of adding you to a mailing list.

We will never sell or rent your personal information for profit.

MWSF will not share your mobile phone number with a third party unless you specifically permit us to (or if we have to share it in order to comply with law or regulation).

This policy does not apply to any information that you provide to these third parties, and we encourage you to ask those third parties any questions you may have about their use of your data.

 

How does MWSF secure my personal information?

We have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored at secure facilities; our websites use SSL (a tool used to verify the legitimacy of a website); and we train our employees on how to treat your data securely. Additionally, when MWSF shares your information with third parties, MWSF takes reasonable steps to ensure that third party has sufficient safeguards in place to protect your information.

 

Will you use my information to contact me?

Yes. From time to time, a MWSF employee will reach out to you to confirm your contact information and ensure you are taking advantage of our programs and services. We will also send you regular information regarding programs and services available in your area.

If you would like to stop receiving communications from us, please let us know by following the instructions included in the message.  This may include following the link contained in an email address (for example, an “unsubscribe” link at the bottom of the email), or texting “STOP” after receiving an automated text message from us.  Alternatively, you can call our office at 210.615.8973.

 

How do I update my information?

Please contact our main office at 210.615.8973.

 

Do you collect information about minors?

MWSF does not knowingly collect, use, or disclose personal information about Hero or Gold Star Spouse family members who are under 18 years of age.

 

What if I have questions about this FAQ?

We’d be happy to hear from you. Please email us at info@militarywarriors.org with any questions about this policy. You can also mail us a letter at Military Warriors Support Foundation, Attention: Legal, 211 N. Loop 1604 E, Suite 250, San Antonio, Texas 78232.

 

Donor Privacy Policy

This privacy policy applies to MWSF supporters and describes how MWSF uses information you provide when you make a donation to us or sign up to receive emails (the “Donation Process”). When you provide us your information, rest assured that MWSF uses industry-standard security measures, including encryption, firewalls, and physical security to protect your data.

Please remember that this policy applies to information provided by supporters during the Donation Process. Heroes and Gold Star spouses who register for our programs and services can find more information at the Hero and Gold Star Privacy Policy, while users of the website should review the General Privacy Policy. (Both policies can be found above.) For example, if you register for MWSF’s programs and services and also make a donation to MWSF, the information you provide during your registration will be used in accordance with the Hero and Gold Star Privacy Policy, while the information you provide while making your donation will be used in accordance with this policy. Other information may be gathered in accordance with our General User Privacy Policy.

It is our goal that you fully understand how we collect information, how we use that information, and the steps we’ve taken to protect that information. We will update this policy from time-to-time, so make sure to check this page periodically. If you have any questions about this policy, please email us at info@militarywarriors.org.

 

What type of information does MWSF collect?

During the Donation Process, MWSF will likely ask for information that could be used to identify you. This includes your contact information, such as your name, mailing address, phone number, and email address. If you donate via credit or debit card, we will also ask for your card number, expiration date, and other information necessary to process the transaction. If you donate via check, we may ask for limited bank information.

 

When does MWSF collect this information?

We collect this information from you during the Donation Process. If you donate online, your donation will not be processed without certain required information. We may also collect information as we communicate with you after your donation is made. Third parties may also share your information with MWSF, in accordance with applicable laws, rules, and standards. Rest assured that no matter how we access your information, we’ll use it only in accordance with this policy.

 

How does MWSF use the information we collect?

We generally use your information to process donations, send you periodic messages, and share with other parties for the purpose of furthering our mission, as required by law, or as part of a legal process. MWSF uses donor information in multiple ways, including:

 

Does MWSF share my information?

MWSF may share your personal information as discussed herein. When MWSF shares information with outside organizations, it does so subject to appropriate confidentiality rules designed to protect your information from unintentional disclosure.

Please note, however, that MWSF will not share your mobile phone number with a third party unless you specifically permit us to do so (or if we have to share it in order to comply with law or regulation).

 

Can I opt out of receiving messages and sharing of my information?

Yes. We provide you with the opportunity to opt out of having your personal information used for certain purposes when we ask for this information.

If you would like to stop receiving communications from MWSF, you may opt out of receiving such messages by following the instructions included in the message itself.  This may include following the link contained in an email address (for example, an “unsubscribe” link at the bottom of the email), or texting “STOP” after receiving an automated text message from us.  Alternatively, you can call our office at 210.615.8973.

If you would like to opt out of all communications, please contact us immediately.

If you would like to opt out of sharing personal information with other organizations, please contact us immediately.

 

How does MWSF secure my personal information?

MWSF strives to ensure the security of your personal information. Your trust in us is important, so we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored at secure facilities; our websites use SSL (a tool used to verify the legitimacy of a website); and we train our employees about how to treat your data securely.

If you make a donation over the phone or on our website, MWSF utilizes industry-standard safeguards to protect your information including encryption, network firewalls, and physical security.

 

How do I update or delete my information?

Please contact our office at 210.615.8973

 

Will you contact me if I give MWSF my information?

Yes. MWSF will send you messages about how we are serving combat-wounded veterans, Gold Star spouses, and their families and how you can help. You can opt out of receiving these messages as discussed above in the “Can I opt out of receiving messages and sharing of my information?” section above.

 

Do you collect information about minors?

Yes; in limited circumstances MWSF collects information from supporters who are under the age of 18. Please see our Minor Privacy Policy below.

 

What if I have questions about this FAQ?

Please email us at info@militarywarriors.org with any questions about this policy. You can also snail-mail us a letter at Military Warriors Support Foundation, Attention: Legal, 211 N. Loop 1604 E, Suite 250, San Antonio, Texas 78232.